Return & Refund Policy

This Return & Refund Policy applies to orders placed through clnrix.com. We sell daily-use products and aim to provide a clear and fair post-purchase policy. Please read the terms below carefully before submitting a return or refund request.

1. Return Period

You may request a return within 30 days after delivery of your order, as measured from the confirmed delivery date shown by the carrier tracking information. Return requests submitted after this period may not be accepted.

If your item arrives damaged, defective, incorrect, or incomplete, you must contact us within 48 hours after delivery so that we can review the issue promptly and provide appropriate assistance.

2. Order Cancellation

If you need to cancel an order, you must contact us within 72 hours after placing the order and before the order has been shipped. Once an order has been dispatched, it can no longer be canceled. If the order has already shipped, any post-delivery request will be handled under this Return & Refund Policy.

3. Return Eligibility for Apparel Products

To be eligible for a return, apparel items must be returned in resalable condition and suitable for inspection. Reasonable try-on is permitted, but returned clothing must be unworn beyond normal fitting, unwashed, unaltered, odor-free, stain-free, and free from makeup marks, perfume, deodorant residue, pet hair, or other signs of use.

All original tags, packaging, protective materials, accessories, and any included components must be intact and returned together. Returns may be refused if the item is not in resalable condition or if required tags, packaging, or included parts are missing.

4. Non-Returnable Items

The following items are generally not eligible for return unless required by applicable law or unless they arrive damaged, defective, or incorrect: final sale items, clearance items, gift cards, personalized or custom-made products, and any item marked on the product page as non-returnable. For hygiene and safety reasons, certain intimate or personal-use apparel items may also be non-returnable once opened, worn, or otherwise handled beyond reasonable inspection, where stated on the product page.

5. Return Request Process

Before sending any item back, you must first contact us through info@clnrix.com and obtain return authorization. Your return request should include your order number, the name of the item(s) you wish to return, the reason for the return, and supporting photos where relevant. Returns sent without prior authorization may be refused or may not be processed.

Do not send returned items to any address shown on the parcel label, invoice, or prior shipment documents unless we specifically instruct you to do so. The correct return address and return instructions will be provided after your request is reviewed and approved.

6. Return Shipping Fees and Responsibility

If the return is due to customer preference, such as ordering the wrong size, changing your mind, or no longer wanting the item, the customer is responsible for the return shipping cost and any related fees. Original shipping charges are generally non-refundable unless otherwise required by law.

If the return is due to our error or a verified issue, such as a damaged item, defective item, or incorrect item received, we may cover the return shipping cost or provide another reasonable solution after review. We recommend using a trackable return service and retaining proof of shipment, as the customer remains responsible for the return package until it is received at the approved return address.

7. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, you must notify us within 48 hours after delivery through info@clnrix.com. To help us investigate and support your claim, please provide your order number, clear photos of the item, outer packaging, inner packaging, shipping label, and a brief description of the problem. Failure to provide sufficient supporting information may affect our ability to review the claim.

We reserve the right to verify the issue before approving a refund, replacement, partial refund, or other resolution. This review process helps ensure accurate handling of delivery disputes, product issues, and payment-related claims.

8. Refunds

Once your returned item is received and inspected, we will notify you of the outcome of your return request. If approved, the refund will be issued to the original payment method used for the purchase. Refunds are typically processed within 7 business days after approval. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, or other payment provider.

We do not issue refunds before return inspection is completed, except where required by applicable law or where we expressly confirm another solution in writing. If a return does not meet the conditions of this policy, the refund may be refused or reduced to reflect any loss in value where permitted by law.