Shipping Policy

This Shipping Policy applies to orders placed through clnrix.com. We provide delivery services for daily-use products to customers across multiple regions worldwide. Please review this policy carefully before placing an order.

1. Delivery Areas

We currently provide shipping services to the following regions: Europe, the United States, and other international destinations in the Rest of the World, subject to service availability at checkout. We reserve the right to limit or decline delivery to certain countries, regions, remote areas, or restricted addresses where shipping service is unavailable or impractical.

2. Order Processing Time

Orders are typically processed within 1–4 business days after payment is successfully completed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time. During peak periods, public holidays, severe weather events, inventory checks, or carrier disruptions, order processing may take longer than usual.

3. Shipping Fees and Estimated Delivery Times

All shipping fees listed below are charged in Euro (EUR). Shipping times are estimates only and are not guaranteed.

  • Europe: Standard shipping EUR 8.99. Free standard shipping on orders over EUR 139.00. Estimated delivery in 6–10 business days.
  • United States: Standard shipping EUR 12.99. Free standard shipping on orders over EUR 159.00. Estimated delivery in 8–14 business days.
  • Rest of the World: Standard shipping EUR 18.99. Free standard shipping on orders over EUR 179.00. Estimated delivery in 10–20 business days.

Free shipping eligibility is calculated based on the order subtotal after discounts and before shipping charges and applicable taxes, unless otherwise stated at checkout.

4. Logistics Contractors and Carriers

We work with third-party logistics contractors, fulfillment providers, and shipping carriers to prepare, dispatch, transport, and deliver orders. The final carrier may vary depending on the delivery destination, parcel size, shipping route, and current service availability. We may change logistics partners or carriers without prior notice when necessary to complete delivery more efficiently or reliably.

5. Tracking Information

Once your order has been shipped, we will generally send shipping confirmation and tracking information to your email address when available. Tracking updates may take 2 days to appear after dispatch and may not update in real time. In some delivery routes or regions, detailed milestone scans may be limited by the carrier’s system.

6. Delivery, Signature, and Failed Delivery

Some shipments may require a signature upon delivery, depending on the carrier, destination, parcel value, or local delivery practices. It is the customer’s responsibility to ensure that the shipping address, recipient details, and contact information provided at checkout are complete and accurate. If a parcel cannot be delivered because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the parcel, additional shipping, return, storage, or re-delivery fees may apply.

7. Damaged, Lost, Incorrect, or Problem Packages

Please inspect your order promptly upon delivery. If your package arrives damaged, appears tampered with, contains the wrong item, or has missing items, you must contact us within 48 hours after delivery through info@clnrix.com. To help us review the issue efficiently, please include your order number and clear photos of the item, packaging, and shipping label where applicable. If a package is marked as delivered but has not been received, please contact the carrier first and then notify us as soon as possible so we can review the situation and provide reasonable assistance.

8. Customs, Duties, and Import Taxes

Customs duties, import taxes, VAT, brokerage fees, or other charges arising from the order may apply depending on the destination country’s laws and regulations. Unless otherwise required by applicable law or expressly stated at checkout, any such charges generated in connection with the order are the responsibility of the recipient. Customs clearance procedures may also cause shipping delays, and we are not responsible for delays caused by customs inspections, documentation requests, or import restrictions in the destination country.

9. Order Changes and Cancellation

If you need to cancel your order, please contact us within 72 hours after placing the order and before the order has been shipped. Once an order has already been dispatched, it can no longer be canceled. If shipment has already occurred, any post-delivery request will be handled in accordance with our Return & Refund Policy. We cannot guarantee that change or cancellation requests submitted after the allowed time window will be successful.

10. Contact Information

If you have any questions about shipping, delivery status, damaged parcels, failed delivery, or address issues, please contact us through info@clnrix.com or +1 (307) 249-4931. Our contact address is 810 East 4Th Street, Gillette, WY 82716, US.