Privacy Policy
This Privacy Policy applies to orders placed through clnrix.com. This website is a self-hosted store built on WordPress and powered by WooCommerce. clnrix.com is operated by Kissel-Immobilienverwaltung GmbH and presents products under the SOLVION INTEGRATED FINTECH PLATFORM LLC brand. This policy explains how we collect, use, store, protect, share, and otherwise process personal information when you visit our website, place an order, contact us, or use our services.
1. Scope of This Policy
This Privacy Policy applies to personal information collected through clnrix.com, including when you browse the website, place an order, communicate with customer support, subscribe to emails, submit forms, request after-sales assistance, or otherwise interact with our store and services.
2. Data Controller and Brand Identification
The legal operator of this website is Kissel-Immobilienverwaltung GmbH. The website and products may be presented under the SOLVION INTEGRATED FINTECH PLATFORM LLC brand. References to the store, website, brand, or services in this policy relate to the operation of clnrix.com by Kissel-Immobilienverwaltung GmbH.
3. Contact Information
If you have any questions about this Privacy Policy or the processing of your personal information, you may contact us through info@clnrix.com, +1 (307) 249-4931, or 810 East 4Th Street, Gillette, WY 82716, US.
4. Information We Collect
We may collect personal information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, payment-related status information, messages, attachments, and any other information you submit when making a purchase or contacting us. We may also collect certain technical information automatically, such as IP address, browser type, device type, operating system, referring pages, session activity, and website interaction data.
5. Order and Transaction Information
When you place an order, we collect and process information necessary to review, confirm, fulfill, and support that order. This may include purchased items, order number, order amount, currency, shipping method, billing and shipping details, order timestamps, transaction status, refund status, carrier tracking details, and related communication history.
6. Website Platform and Technical Operation
This website is a self-hosted store built on WordPress and powered by WooCommerce. As part of normal operation, the website, hosting environment, themes, plugins, server tools, and security tools may process technical logs, cookies, session data, error records, administrative activity logs, and security event records in order to maintain site functionality, checkout performance, stability, and security.
7. Payment Processing
Payments on clnrix.com are processed by trusted third-party payment service providers, including Stripe and PayPal. We do not directly process card networks ourselves, and payment authorization, security checks, and transaction handling are carried out through the relevant third-party payment provider selected at checkout. Please also review our Payment Policy for additional payment-related terms.
8. No Storage of Full Payment Credentials
We do not store, retain, or directly access your full card number, CVV or security code, magnetic stripe data, bank account credentials, or other complete payment credentials on our servers. Payment information entered during checkout is transmitted directly to Stripe, PayPal, or another authorized payment channel through secure payment infrastructure.
9. Limited Payment-Related Information We May Receive
Although we do not store full payment credentials, we may receive limited transaction-related information from our payment providers as needed for order administration and customer support. This may include payment status, payment method type, partial identifiers, billing verification results, fraud or risk indicators, transaction reference numbers, timestamps, and refund status information.
10. How We Use Personal Information
We use personal information to operate the website, process orders, confirm payments, arrange shipping, communicate with customers, provide customer service, process returns and refunds, prevent fraud, maintain security, improve website functionality, comply with legal obligations, and enforce our terms and policies.
11. Fraud Prevention and Verification
To help prevent unauthorized transactions, payment abuse, fraudulent orders, and chargeback-related losses, we may review relevant operational information associated with an order. This may include billing and shipping consistency, device and browser information, IP-based signals, transaction status, order history, carrier tracking events, checkout behavior, and communication records where reasonably necessary for verification and risk review.
12. Records Used for Dispute and Chargeback Handling
Where necessary to respond to payment disputes, chargebacks, claim reviews, or fraud investigations, including those involving Stripe or PayPal, we may retain and use business records such as order confirmations, invoice data, transaction reference IDs, payment status notices, shipment tracking records, delivery scans, customer communications, refund records, and related support materials. These records may help verify order authorization, fulfillment status, delivery outcome, and after-sales handling.
13. Shipping and Fulfillment Processing
We use and share necessary order information with fulfillment providers, logistics contractors, and shipping carriers in order to prepare, dispatch, transport, and deliver your order. This may include your name, delivery address, contact details, parcel details, and delivery updates. For more information about delivery timing, shipping areas, customs, damaged parcels, and related shipping matters, please review our Shipping Policy.
14. Returns, Refunds, and After-Sales Support
We use personal information to review return requests, verify eligibility, investigate damaged, incorrect, or missing items, approve or deny refund requests, and provide after-sales support. This may include order records, submitted photographs, return tracking details, delivery records, and communications with you. For more details, please review our Return & Refund Policy.
15. Cookies and Similar Technologies
We may use cookies, local storage, session technologies, pixels, or similar tools to keep the website functioning properly, remember user preferences, maintain cart and checkout functionality, measure performance, detect abuse, and support analytics or marketing where applicable. Certain cookies are necessary for the operation of the site and may remain active even if optional cookies are declined.
16. Service Providers and Third Parties
We may share personal information with selected third-party service providers where reasonably necessary to operate our business and provide services. These may include payment processors such as Stripe and PayPal, hosting providers, technical maintenance providers, shipping carriers, fulfillment partners, fraud prevention services, email providers, analytics tools, and security providers. These parties are permitted to process personal information only as needed to provide their services to us or as otherwise required by law.
17. Information Security Measures
We take information security seriously and use commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. Depending on the system and context, these measures may include SSL/TLS encryption during data transmission, secure hosting environments, firewall protections, access controls, role-based permissions, password protection, software and plugin updates, malware scanning, security monitoring, logging, and routine backup procedures.
18. Payment Security Measures
Because payment activity is handled through Stripe, PayPal, and other authorized payment channels, payment security also relies on the safeguards provided by those processors, including encrypted transmission, tokenized payment workflows where applicable, fraud screening, verification checks, and transaction monitoring. We further reduce risk by not storing full payment credentials on our own servers and by limiting internal access to payment-related order information to legitimate operational needs only.
19. Data Minimization and Access Control
We limit the collection and use of personal information to what is reasonably necessary for order processing, customer support, fraud prevention, legal compliance, and website operations. Access to personal information is restricted to authorized personnel, systems, and service providers that reasonably require it for legitimate business purposes.
20. International Processing and Retention
Because we serve customers in multiple regions, personal information may be processed, stored, or accessed outside the country where you are located, including through hosting providers, payment processors, support tools, or logistics partners. We retain personal information only for as long as reasonably necessary for order fulfillment, business administration, fraud prevention, dispute handling, returns and refunds, legal compliance, and enforcement of our policies.
21. Your Rights and Choices
Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing activities. You may also opt out of marketing emails by using the unsubscribe function included in the message or by contacting us through info@clnrix.com. We may need to verify your identity before processing certain requests.
22. GDPR and European Privacy Rights
If you are located in the European Union or another jurisdiction applying the General Data Protection Regulation (GDPR), we process your personal information only where we have a valid legal basis to do so. Depending on the circumstances, these legal bases may include the performance of a contract, compliance with a legal obligation, our legitimate interests in operating, securing, and improving clnrix.com, and your consent where consent is required.
Subject to applicable law, you may have the right to request access to the personal information we hold about you, request correction or deletion of your personal information, request restriction of processing, object to certain processing activities, request data portability, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with your local data protection supervisory authority. To exercise your rights, please contact us through info@clnrix.com. We may request reasonable information to verify your identity before processing your request.
23. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, service providers, or legal obligations. When we do, the updated version will be posted on this page and will take effect from the revised publication date. Your continued use of clnrix.com after an updated version becomes effective indicates your acceptance of the revised policy to the extent permitted by law. Please also review our Terms of Service for additional information about the use of this website and our services.