Payment Policy

This Payment Policy applies to orders placed through clnrix.com. Please review the information below before submitting your payment. By placing an order on our website, you agree to the payment terms described in this policy.

1. Accepted Payment Methods and Transaction Currency

We currently accept the following payment methods, subject to availability at checkout: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Giropay. All transactions on clnrix.com are processed in Euro (EUR). If your card issuer, bank, or payment account uses a different currency, the final amount charged may vary based on the exchange rate applied by your payment provider and any additional fees they may charge.

2. Payment Authorization and Order Confirmation

When you place an order, your payment must be successfully authorized before the order can be accepted and processed. In some cases, your bank or payment provider may perform additional security checks before approving the transaction. We reserve the right to refuse, cancel, or hold any order if the payment cannot be verified, if the billing information is incomplete or inconsistent, or if fraud prevention systems identify unusual transaction activity. If a payment is declined or remains unconfirmed, the corresponding order may not be completed.

3. Payment Security and Data Protection

We take payment security seriously and use commercially reasonable technical and organizational measures to protect payment transactions. Payment information is transmitted using secure encryption technologies such as SSL/TLS during checkout to reduce the risk of interception. We also rely on secure server environments, restricted access controls, system monitoring, and data minimization practices to help protect transaction-related data. Where supported by the payment provider, additional safeguards such as tokenization, fraud screening, and authentication measures may also be used to enhance security.

We do not store, retain, or directly access your full payment card number, CVV/security code, magnetic stripe data, or other complete payment credentials on our servers. Any payment details you enter are processed directly by authorized third-party payment service providers through their protected payment infrastructure.

4. Third-Party Payment Service Providers

To process payments securely and efficiently, we use trusted third-party payment service providers, including Stripe and PayPal. These providers are responsible for handling payment authorization, transaction processing, and certain fraud prevention checks in accordance with their own privacy, security, and compliance standards. Depending on the payment method selected, your transaction may be processed through Stripe, PayPal, or their associated payment networks. Your use of those services may also be subject to the relevant provider’s terms, privacy practices, and technical requirements.

5. Failed Payments, Chargebacks, and Payment Disputes

A payment may fail or be declined for several reasons, including insufficient funds, incorrect card details, expired payment methods, bank restrictions, authentication failure, suspected fraud, or technical issues between payment networks. If your payment fails, please verify your information and try again using the same or another available payment method. If the amount was temporarily authorized or reserved by your bank after a failed attempt, the release timing is determined by your bank or payment provider.

If you believe a transaction was processed incorrectly, or if you intend to dispute a charge, please contact us first through info@clnrix.com so we can review the matter and attempt to resolve it. Unauthorized chargebacks, abusive disputes, or intentionally false payment claims may delay resolution and may be reviewed together with order records, payment confirmation data, delivery records, and communication history.

6. Refunds and Return of Funds

Where a refund is approved, it will generally be returned to the original payment method used for the purchase. Refunds are typically processed within 7 business days after approval. However, the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider. If your order is returned or canceled in accordance with our Return & Refund Policy, the refund will be handled according to that policy and issued back through the original payment channel whenever possible.