FAQs

1. Where do you ship?

We currently provide delivery services to customers in Europe, the United States, and other international destinations in the Rest of the World, subject to availability at checkout. For more details about shipping regions and delivery rules, please review our Shipping Policy.

2. How long does order processing take?

Orders are typically processed within 1–4 business days after payment is successfully completed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time.

3. How long does shipping take?

Estimated delivery times are generally 6–10 business days for Europe, 8–14 business days for the United States, and 10–20 business days for the Rest of the World. These are estimates only and are not guaranteed. Please see our Shipping Policy for full details.

4. How much is shipping?

Current standard shipping fees are generally EUR 8.99 for Europe, EUR 12.99 for the United States, and EUR 18.99 for the Rest of the World. Shipping charges are shown at checkout before payment is completed.

5. Do you offer free shipping?

Yes. Free standard shipping is generally available on qualifying orders over EUR 139.00 for Europe, EUR 159.00 for the United States, and EUR 179.00 for the Rest of the World. Eligibility is based on the order subtotal after discounts and before shipping charges and applicable taxes, unless otherwise stated at checkout.

6. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Giropay, subject to availability at checkout. For more information, please review our Payment Policy.

7. What currency do you use for transactions?

All transactions on clnrix.com are processed in Euro (EUR). If your bank, card issuer, or payment account uses another currency, the final charged amount may vary based on the exchange rate and any fees applied by your payment provider.

8. Is my payment information stored on your website?

No. We do not store, retain, or directly access your full card number, CVV or security code, magnetic stripe data, bank account credentials, or other complete payment credentials on our servers. Payments are processed securely by third-party payment service providers, including Stripe and PayPal.

9. How do you protect payment and personal information?

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information. Depending on the system and context, these may include SSL/TLS encryption during data transmission, secure hosting environments, firewall protections, access controls, role-based permissions, software and plugin updates, malware scanning, logging, monitoring, and routine backup procedures. For more details, please review our Privacy Policy and Payment Policy.

10. Can I cancel my order?

Yes. You may request cancellation within 72 hours after placing the order and before the order has been shipped. Once an order has been dispatched, it can no longer be canceled as a pre-shipment cancellation request. Please review our Return & Refund Policy for related after-sales terms.

11. What is your return window?

You may request a return within 30 days after delivery of your order, as measured from the confirmed delivery date shown by the carrier tracking information. Requests submitted after this period may not be accepted.

12. What conditions must apparel items meet to be returned?

Returned apparel items must be in resalable condition and suitable for inspection. Reasonable try-on is permitted, but items must be unworn beyond normal fitting, unwashed, unaltered, odor-free, stain-free, and free from makeup marks, perfume, deodorant residue, pet hair, or other signs of use. Original tags, packaging, and included components must remain intact and be returned together.

13. Are any items non-returnable?

Yes. Final sale items, clearance items, gift cards, personalized or custom-made products, and any item marked on the product page as non-returnable are generally not eligible for return unless required by applicable law or unless they arrive damaged, defective, or incorrect.

14. Who pays for return shipping?

If the return is due to customer preference, such as ordering the wrong size or changing your mind, the customer is generally responsible for return shipping costs and related fees. If the return is due to our error or a verified issue, such as a damaged, defective, or incorrect item, we may cover the return shipping cost or provide another reasonable solution after review. Please see our Return & Refund Policy.

15. When will I receive my refund?

Once your return is received, inspected, and approved, refunds are typically processed within 7 business days and returned to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, or other payment provider.

16. What should I do if my package arrives damaged, incorrect, or incomplete?

Please inspect your order promptly upon delivery. If your package arrives damaged, defective, incorrect, incomplete, or shows signs of tampering, you must contact us within 48 hours after delivery through info@clnrix.com. Please include your order number and clear photos of the item, packaging, and shipping label where applicable so we can review the issue efficiently.

17. Do customs duties or import taxes apply?

Customs duties, import taxes, VAT, brokerage fees, or other charges arising from the order may apply depending on the destination country’s laws and regulations. Unless otherwise required by applicable law or expressly stated at checkout, any such charges generated in connection with the order are the responsibility of the recipient. More details are available in our Shipping Policy.

18. How can I contact you for help?

If you have questions about orders, shipping, returns, payments, privacy, or your personal information, please contact us through info@clnrix.com or +1 (307) 249-4931. Our contact address is 810 East 4Th Street, Gillette, WY 82716, US. You can also review our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.